At Laddushringar, we understand that ordering devotional products online is based on trust. You choose a dress by looking at photographs, reading product details, selecting a size, and expecting the item delivered to you to match the order you placed.

We therefore aim to keep our Return, Refund & Cancellation Policy clear, reasonable, and easy to understand.

Please read this policy carefully before placing an order on the Laddushringar website. By completing a purchase, you acknowledge that you have reviewed the relevant product information and the applicable terms of this policy.

1. Order Cancellation

Customers may request cancellation of an order before it has been dispatched. If you have placed an order and would like to cancel it, please contact Laddushringar customer support as soon as possible.

When requesting cancellation, provide the order number, customer name, registered mobile number, and reason for cancellation.

A cancellation request does not automatically mean the order has been cancelled. If the order has already been processed, packed, dispatched, or handed over to a courier partner, cancellation may no longer be possible. Once an order is shipped, it will normally be treated according to the applicable delivery and return conditions rather than as a pre-dispatch cancellation.

2. Cancellation of Prepaid Orders

If an eligible prepaid order is successfully cancelled before dispatch, the applicable refund will be initiated after the cancellation has been confirmed. The refund will normally be processed through the original payment method or another method communicated by Laddushringar where necessary.

The time required for the refunded amount to appear in the customer’s account may depend on the payment gateway, card network, bank, UPI provider, or other payment service involved. Laddushringar cannot control the internal processing timelines of banks or payment providers after a refund has been successfully initiated.

3. Cancellation by Laddushringar

In rare circumstances, Laddushringar may need to cancel an order. Possible reasons may include product becoming unavailable, inventory discrepancy, incorrect pricing or listing error, payment verification issue, incomplete or suspicious order information, delivery location being unserviceable, technical error, or other circumstances preventing fulfilment.

If a prepaid order is cancelled by Laddushringar, the applicable amount paid for the cancelled item or order will be refunded. We will make reasonable efforts to inform the customer using the contact information provided with the order.

4. Return Eligibility

Because Laddu Gopal dresses are devotional and wearable products, returns are accepted only in defined circumstances. A customer may request a return if the wrong product was delivered, the wrong size was delivered compared with the size ordered, the product arrived damaged, the product has a significant manufacturing defect, or a product included in the confirmed order is missing.

Customers should report such issues within 48 hours of confirmed delivery. Requests submitted after this period may not be eligible for return or replacement.

5. Conditions for an Eligible Return

For a return request to be considered, the product should be unused, unwashed, unaltered, in its original condition, include the original packaging where applicable, include all components supplied with the product, and not have been intentionally or accidentally damaged after delivery.

Products returned without the original components or in a condition different from how they were delivered may be rejected. We request customers to avoid trying to repair, stitch, wash, modify, decorate, or otherwise alter a product before raising a complaint.

6. Evidence Required for Damaged or Incorrect Products

To help us verify an issue fairly, customers may be required to provide the order number, clear photographs of the received item, photographs showing the problem, a photograph of the outer packaging, a photograph of the shipping label, an unboxing video where reasonably required or available, and a description of the issue.

Please ensure photographs clearly show the relevant product and problem. Blurry or incomplete images may make verification difficult. Customers should retain the product and packaging until the support request has been reviewed.

7. Non-Returnable Situations

A return may not be approved where the correct product and size were delivered but the customer selected an unsuitable size, where the customer simply changes their mind, where there are only minor colour differences caused by photography or screen settings, where the product has been used or altered, where the request is made outside the stated reporting period, or where there are only minor decorative variations that do not materially affect the product.

8. Return Review Process

Submitting a return request does not automatically guarantee approval. After receiving the customer’s information and supporting evidence, Laddushringar will review the request. Depending on the issue, we may ask for additional photographs, request additional order details, request the product to be returned, approve replacement, approve refund, offer another reasonable resolution, or reject the request if it does not meet policy conditions.

Customers should wait for return instructions before sending a product back. Products sent to an address without prior approval or instructions may not be accepted or processed correctly.

9. Replacement

Where appropriate, Laddushringar may offer a replacement instead of a refund. Replacement is subject to verification of the issue, product availability, required size availability, and applicable shipping conditions.

If the exact product is unavailable, Laddushringar may discuss another available option or refund where applicable. A replacement will generally be provided only after the original issue has been verified according to this policy.

10. Refund Eligibility

A refund may be considered when an eligible prepaid order is cancelled before dispatch, an approved returned product cannot reasonably be replaced, Laddushringar has delivered an incorrect or significantly defective product and refund is determined to be the appropriate resolution, or Laddushringar cancels a prepaid order.

11. Refund Processing

Once a refund is approved, it will be initiated using the applicable payment method. Customers should understand the difference between a refund being initiated and a refund being credited. There may be a delay between these two stages. The exact period depends on the payment provider or financial institution.

12. Shipping Charges and Other Fees

Original shipping charges, COD fees, handling fees, or similar service charges may not always be refundable. However, if an incorrect or damaged product was delivered because of an error attributable to Laddushringar, applicable shipping-related costs may be considered as part of the resolution.

13. Exchange Requests

An exchange may be considered in eligible circumstances and is subject to product availability. If an exchange is requested because the customer selected the wrong size, colour, or product, it may not automatically qualify. Where an exchange is approved for a reason not caused by Laddushringar, the customer may be responsible for applicable return and re-shipping costs.

14. Combo Products

Many products offered by Laddushringar contain a combo of two Laddu Gopal dresses. For combo products, the complete combo is treated as the purchased product unless otherwise stated on the listing.

If only one part of a combo has an issue, contact customer support before returning anything. Laddushringar will review the situation and advise whether only the affected piece must be returned, the complete combo must be returned, a replacement can be provided, or another resolution applies. Please do not send only part of a combo without receiving instructions.

15. Missing Item from a Combo

If a combo is supposed to contain two dresses but you receive only one, contact us within 48 hours of delivery. Please provide the order number, a photograph of the received contents, a photograph of the packaging, a shipping label photograph, and an unboxing video where available. Once verified, Laddushringar will determine an appropriate resolution.

16. Failed or Refused Delivery

Customers should provide an accurate delivery address and reachable mobile number when ordering. If delivery fails because the address is incorrect, the customer is unavailable after reasonable delivery attempts, the customer refuses delivery without an approved reason, or the supplied phone number is incorrect or unreachable, additional delivery or return-related charges may apply where permitted.

17. Damaged Packaging

Outer courier packaging may occasionally show minor dents, creases, or marks during transportation. Damage to the outer packaging alone does not necessarily mean the product itself is damaged. If the internal product is damaged, please follow the damaged-product reporting process described above.

18. Product Photography and Colour Variation

We make reasonable efforts to display product photographs accurately. However, exact colour matching cannot be guaranteed across all screens. Differences may result from mobile screen settings, desktop or laptop monitor settings, photography conditions, lighting, and material reflection. Therefore, slight colour differences should not automatically be treated as defects.

19. Handmade or Decorative Differences

Where products contain decorative detailing, trims, embellishments, patterns, or manually arranged elements, slight differences may appear between units. These natural variations make individual pieces special. Substantial differences will be reviewed separately, but minor decorative variation may not qualify as a defect.

20. Customer Responsibility

Before completing an order, customers are requested to review product photographs, title, description, size, colour combination, quantity, combo contents, price, and return conditions. Taking these simple steps significantly reduces avoidable problems.

21. Fair Use of This Policy

This policy is designed to protect customers with genuine problems while also protecting Laddushringar from unreasonable or fraudulent claims. We reserve the right to review unusual patterns of returns, false damage claims, misuse of products, or repeated refusal of deliveries.

22. Policy Updates

Laddushringar may update this Return, Refund & Cancellation Policy from time to time as our products, processes, shipping arrangements, or business requirements evolve. The version displayed on the website at the applicable time will govern the relevant transaction.

23. Contact Us

For a cancellation, return, replacement, refund, damaged-product report, or related enquiry, please contact Laddushringar.

Email: support@laddushringar.in | Phone / WhatsApp: +91 97848 50162